Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

Mass IT outage: here's a list of companies and operations affected? ›

According to Business Insider, United Airlines, Delta Air Lines, and American Airlines, were all largely affected and flights had to be delayed, rescheduled or cancelled as passenger handling was becoming increasingly tough, since the systems were down.

What companies are affected by the global IT outage? ›

According to Business Insider, United Airlines, Delta Air Lines, and American Airlines, were all largely affected and flights had to be delayed, rescheduled or cancelled as passenger handling was becoming increasingly tough, since the systems were down.

Which companies are affected by the IT outage? ›

All the businesses affected by the global tech outage, including trainlines and GP services
  • Travel sector. Heathrow. ...
  • Health sector. GP services. ...
  • Banking sector. Commonwealth bank (Australia) ...
  • Food sector. Wetherspoon app. ...
  • Stock market. London Stock Exchange. ...
  • Media. Sky News.
Jul 19, 2024

Which companies are affected by the CrowdStrike outage? ›

All Fortune 500 airlines and roughly 75% of the top healthcare organizations and banks were affected by the outages.

What businesses are affected by Microsoft outage? ›

Businesses including banks, airlines, telecoms companies, TV and radio broadcasters, and supermarkets have been taken offline by a Microsoft outage linked to the cybersecurity firm CrowdStrike.

Is Costco impacted by CrowdStrike? ›

it looks like #Costco was also affected by the #Crowdstrike #Microsoft glitch. Online orders are running into strange errors where links to order history are being flagged by the app as being 'malicious'. The company so far doesn't believe there's an issue.

Has Walmart been affected by CrowdStrike? ›

From airports, to hospitals, to even the Walmart AMP, countless people were touched by this cyber crisis. “CrowdStrike is a global cyber security company and as we've all learned they have quite a reach across the whole world.

Who is affected by the IT issue? ›

A global IT outage is affecting major services including airlines, banks, healthcare and broadcasters across the world.

Who's affected by global outage? ›

The incident, which affected 8.5 million Microsoft Windows devices, led to widespread disruptions of airlines, banks, broadcasters, healthcare providers, retail payment terminals and cash machines globally.

What train companies are affected by the IT outage? ›

This morning, Southern, Thameslink, Gatwick Express, and Great Northern – all of Govia Thameslink Railway's brands – posted on social media: “We are currently experiencing widespread IT issues across our entire network. “Our IT teams are actively investigating to determine the root cause of the problem.

Are banks affected by Microsoft outage? ›

We anticipate a resolution is forthcoming," a Microsoft spokesperson said. Among the companies affected are banks, so if yours isn't acting right, don't freak out. Here's a list of banks and financial apps that might be affected by the outage, according to DownDetector.

Is McDonald's affected by Microsoft? ›

Major Microsoft and Crowdstrike disruptions ground planes, banks, McDonald's stores and the London Stock Exchange. United Airlines was among the major companies to disclose a variety of issues with communications to customer service.

Which companies did CrowdStrike affect? ›

CrowdStrike provides security software to enterprise customers including major cloud platforms like Microsoft Azure, expanding the impact of the outage. The issue affected Microsoft's platforms, airlines, the London Stock Exchange, media outlets, and many other businesses and organizations, including major banks.

What banks are affected by the CrowdStrike outage? ›

Global Banking Disruptions: Visa, Chase, Schwab & More Affected by Software Glitch. The outage affected computers running Windows software worldwide. Financial institutions like Visa, JPMorgan Chase, Charles Schwab, Bank of America, TD Bank, and Zelle experienced login and payment issues.

Is Bank of America affected by CrowdStrike? ›

One tiny corrupt file in a security software update from CrowdStrike Holdings Inc. caused hours of outages for banks, money managers and stock exchanges, including problems at Bank of America Corp. and JPMorgan Chase & Co., among others.

Is UPS affected by Microsoft outage? ›

FedEx, UPS warn deliveries may be delayed due to Microsoft outage.

Which banks are affected by CrowdStrike outage? ›

According to monitoring app Downdetector, the following banks have been affected by the Crowdstrike outages:
  • Arvest Bank.
  • Bank of America.
  • Capital One.
  • Charles Schwab.
  • Chase.
  • TD Bank.
  • US Bank.
  • Wells Fargo.
Jul 19, 2024

What is affected by tech outage? ›

A major tech outage impacted a variety of industries and services around the globe on Friday, causing problems for airports, hospitals, and some banks and financial institutions.

What airlines are affected by CrowdStrike? ›

Delta and its regional affiliates accounted for about two-thirds of all cancellations worldwide Monday, including nearly all the ones in the United States. United Airlines was the next-worst performer since the onset of the outage, canceling nearly 1,500 flights.

References

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